Pool cleaner overhaul Astralpool
ref: 15VARLH013
- what does this service include?
- Collection of the cleaner from your home
- Labour to diagnose the fault and provide a quotation
- Return of the cleaner to your address - IMPORTANT: Indicate the following in comments:
- Make and model
- Serial number
- Description of problem
Product not valid for United Kingdom, please contact us.
€59.90
IVA included
Free shipping
Technical characteristics
Robot pool cleaner overhaul Astralpool
what does this service include?
Collection of the equipment from your home
We will take as the collection address the address you have indicated in your order as "Delivery address".
It is important to give an address where someone will be available to collect the robot.
Labour for fault diagnosis
The technicians will test the cleaner at the manufacturer's service centre to find out why it is not working properly and what is needed to fix the fault and get it working again.
Management and preparation of the estimate
As soon as the technicians have finished checking the equipment, the repair estimate will be sent to the email address you have provided, with all the elements that need to be replaced in order to ensure correct operation.
Return shipment to your address
After your equipment has been checked, whether you have accepted or rejected the repair estimate, the robot will be sent back to the same pick-up address.
Once we send you the repair estimate, you must accept or reject the estimate within 10 calendar days. After these days, if we do not receive a reply from you, storage costs will be incurred. Please refer to the General Terms and Conditions of Sale. By paying for this item you confirm that you accept the above conditions.
Necessary information
In order to be able to optimally manage the repair and/or overhaul of your pool cleaner, it is important that you provide us with the following information. During the purchase process you will find a field where you can write this information.
- MAKE AND MODEL OF THE CLEANER
- SERIAL NUMBER
Depending on the model, the serial number may be in one place or another, but it is usually on a sticker on the inside of the robot (removing the filter element). If you keep the original box, it is also usually on a small sticker on the box. - wHAT IS THE ROBOT'S PROBLEM?
In order to optimise the process, it would be very useful if you could explain briefly what problem you detect in the operation of the cleaner.
what do I have to send?
Robot cleaner
It is important to send the robot together with the floating cable.
Control unit and cable
You must send the control unit and power cable. And remote control if available.
Filter element
It is also important that you send the filtering element of your robot (bag, basket, cartridge...).
Transport trolley
The transport trolley MUST NOT BE SHIPPED, it is not necessary for the servicing and repair of the equipment.
Everything must be securely packed and closed to prevent damage during transport. You must use a sturdy box of sufficient size to allow the equipment to be inserted loosely; it is recommended that you insert sufficient protective material (bubble wrap, paper bags, foam, etc.) under, on and around the product, in order to prevent any movement of the product inside the packaging.
Quimipool cannot be held responsible for any damage during transport caused by improper packaging of the equipment.
Frequently asked questions
when will the robot be collected from my address?
As soon as we have confirmation of receipt of payment, the collection order will be generated with the transport agency.
Normally, the transport company will collect the equipment 24/48 hours after we inform you that we are going to collect it.
when will I receive the quotation?
The robot usually arrives at the SAT workshop 24/48 hours after collection.
Once in the workshop, the approximate maximum period for the review and issuing of the estimate is 10 days.
You must ACCEPT or REJECT the estimate within 10 calendar days.
what happens if I reject the repair estimate?
If you decide to reject the repair estimate, you must reply to the email in which you received the estimate indicating that you reject the repair. Once rejected, the robot will be returned to you unrepaired to the same collection address. There will be no additional cost to you.
what is the warranty on the repair?
All repaired equipment is guaranteed for 6 months on the replaced or repaired elements, except for elements considered consumable or wear and tear. The engine, in case it is replaced, has 1 year warranty.
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Sort reviews by :
Mariluz S. published the 20/04/2023 following an order made on 29/03/2023
5/5
RECOMENDACIONES ADECUADAS
Anonymous customer published the 13/08/2022 following an order made on 11/07/2022
4/5
Sólo he mandado y recibido el limpiafondos para su revisión.