This section attempts to provide answers to questions that often arise at different stages of the order:
I have not yet purchased
How can I place an order?
To place an order, just follow these simple steps:
1. All you have to do isCreate an account oLog in with your customer account.
2. Add the products you want to the shopping cart.
3. Please enter your billing and shipping details and choose your payment method.
Are the prices inclusive of VAT?
Yes, all published prices include VAT.
How much does it cost to ship my order?
Most products have a flat shipping rate, i.e. regardless of the number of items, the cost will be the same: 9.90 € to Espa25,00 € to the Balearic Islands. The shipping cost to Portugal is 12,90 €. If the order total exceeds 400 €, shipping is free.
For more than 1000 small items (e.g. spare parts), the ECO rate applies: 5.90 € to Espa12,90 € to the Balearic Islands. The shipping cost to Portugal is 7,80 €. If the order total exceeds 400 €, shipping is free.
These rates exclude Ceuta, Melilla, Canary Islands, Madeira and Azores. If you want to place an order to these places, you mustContact directly with us.
A number of items are excluded from the above-mentioned rates, which, due to their volume and weight (lining, crowning, salt, filtering loads, telescopic handles of more than 5 metres, purification equipment, etc.), the shipping cost will be informed automatically in the purchase process.
More information about the shipping costs.
What is the availability of the products?
Quimipool aims to guarantee the availability of all products that are published on https://www.quimipool.com/gb/. However, in the event that any product ordered is not available or if the product is out of stock, the customer will be informed within 72 hours of placing the order.
In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund will be paid within a maximum period of 72 hours.
How can I pay for my order?
Quimipool offers you the following forms of payment:
1. By credit or debit card.
2. By bank transfer.
3. By PayPal.
4. By Paga+Tarde.
I have already placed my order
When is my order delivered?
The delivery time will depend on the availability of each product, which is indicated in all the published articles, we invite you to know the details about the delivery times in "Delivery times"See details"on each product file. For orders that include several products, the system itself will inform you of the number of dispatches and their content.
What are the delivery times for my order?
The transport companies we work with make deliveries from Monday to Friday from 8am to 7pm, except for public holidays, whether they are local in each town where the delivery is made or national. In addition, these transport companies usually send an email to your email informing you of the approximate date and time of delivery.
Can I specify a delivery time?
You can contact the transport company that will be delivering your order to arrange delivery. Of course, we recommend that you provide an address (e.g. your work address) where there is someone to whom the package can be delivered.
When do we send the order?
The shipment of the products purchased will only be made when the user has made full payment and this has been received. Until then, the purchase will not be considered completed.
In any case, once the order has been shipped, we will send you an e-mail from the online platform to the address you provided.
An order will be considered delivered when the delivery receipt is signed by the customer. From then on, the customer will have 72 hours to check the integrity of all the components of the order and that it includes everything that should be included in the products included. After these 72 hours, the shipment will be considered accepted and no claims will be accepted for defects or faults with the shipment.
How many packages are in my order?
For orders that include several products, the system itself will inform you of the number of shipments and their contents before payment is made.
Can I cancel my order?
Once the order has been sent, it cannot be cancelled. The only accepted way to request the cancellation of the order will be by telephone, to avoid that the communication by other means that is not instantaneous (mail or contact form), delays the management and can not be cancelled in time.
How do I get an invoice for my order?
The invoice is sent automatically to the email address you provided during the purchase process 24/48 hours after we send your purchase. In any case, if you wish, you canContact please contact us to send a copy.
I have already received my order
What do I do if my order has arrived damaged?
If you receive a product damaged in transit, please contact us via our contact formContactIndicating the order number and the problem, as well as a photograph of the damaged packaging, a photograph of the damaged product and a photograph of the transport label. In this way, we will be able to complain to the transport company. Once the incident has been received, it will be processed in order to provide the most efficient solution in each case.
Remember thatan order will be considered delivered when the delivery receipt is signed by the customer. From then on, the customer will have 72 hours to check the integrity of all the components of the order and that it includes everything that should be included in the products included. After these 72 hours the shipment will be considered accepted and no claims will be accepted for defects or faults with the shipment.
What can I do if the goods I have received are not what I ordered?
If the goods you have received do not correspond to the order you have placed, please contact us using our contact formContactIndicating the order number, as well as the goods you have received and the goods you should have received. In addition, it is advisable that you provide us with photographs of the product you have received in order to be able to process the incident. Once the incident has been received, it will be processed in order to provide you with the most efficient solution in each case.
Can I make a return?
In accordance with current legislation, products may be returned, for whatever reason, within 30 calendar days of receipt of the goods by the customer. In order to do this, the conditions set out in our Return and withdrawal policy.