These terms and conditions set forth the specific rules governing the purchase of products through the online store https://www.quimipool.com/en/.
Electronic acceptance of this document has the same contractual validity as a handwritten signature. By completing all the steps described in the purchase process online, the user is deemed to have unequivocally accepted these general terms and conditions of use.
We reserve the right to modify these terms and conditions, as well as any other document posted on the website, at any time; the terms of use published at the time of contracting shall apply. These modifications will not be retroactive.
Identifying Information
In compliance with the disclosure requirement set forth in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we hereby inform you:
- Quimipool Pools and Gardens, S.L. (hereinafter, Quimipool) is a company that specializes in the online sale of pool products.
- Quimipool It is registered in the Cádiz Commercial Registry, Volume 1208, Book 0, Folio 92, Section 8, Page CA14426, Entry 1.
- Quimipool with Tax ID Number B11712916, is a company domiciled, for the purposes of this information, at Po. Bertola 31, 11408 Jerez de la Frontera, and is currently responsible for the operation, management, and maintenance of the website https://www.quimipool.com/en/. Other contact information we provide:Contact Us.
Communications
To contact us, we offer several ways to get in touch:
- Phone: 91 128 55 90.
- Contact Form Customer Service - Contact Us.
All notifications and communications between users and Quimipool They shall be considered valid for all purposes when made through any of the means listed above.
Billing Information
The billing information is as indicated in your customer account and cannot be modified at a later date in accordance with current regulations (Royal Decree 1619/2012, dated November 30, approving the Regulation governing billing obligations).
The invoice will be issued in the name of the individual or company placing the order, so the customer must ensure that the order is placed using the correct customer account. If you would like to make changes to your billing information, please contact customer service; corrected invoices are available.
If you would like the invoice to be issued to a different name or company, you will need to be registered as a customer with the desired billing information and place the order using that account.
By completing your purchase, you agree to receive the invoice via email. However, if you prefer, you have the right to receive a paper copy of the invoice. To do so, you can request one using our formContact Us and we will send it to you by regular mail.
Availability and Substitutions
Quimipool aims to ensure the availability of all products listed through https://www.quimipool.com/en/. However, if any product ordered is unavailable or out of stock, the customer will be notified within 72 hours of placing the order.
If all or part of the order is unavailable and the customer refuses the replacement products, a refund will be issued within 72 hours.
Images are for illustrative purposes only
The photographs, videos, and graphic representations of the products are for illustrative purposes only. There may be slight differences (color tone, finishes, accessories not included, etc.) between the image shown and the item ultimately delivered; however, these differences do not affect the essence of the product nor do they constitute a defect or lack of conformity.
Purchasing and/or Contracting Process
To make a purchase at https://www.quimipool.com/en/, the customer must be of legal age.
In addition, the customer will need to register at https://www.quimipool.com/en/ through a data collection form in which the following information is provided to Quimipool the information required for the contract; this information—which must in all cases be truthful, accurate, and complete regarding the customer’s identity—must be expressly consented to by the customer by accepting thePrivacy Policy from Quimipool.
It is also recommended that the customer print and/or save a copy of the General Terms and Conditions of Sale in a durable format when placing an order.
Purchase Order
The electronic document confirming the completion of the purchase will be filed with the administration of Quimipool.The customer will be able to access the archived document.
Shipping
Shipping will depend on the availability of each product, which is indicated for all listed items. We invite you to learn more about delivery times at “View details” on each product page. For orders that include multiple products, the system will inform you of the number of shipments and their contents.
Upon receipt of the shipment, it is important to ensure that all boxes have arrived in perfect condition. If you notice any signs of moisture or damage to any of the boxes, or evidence that they have been opened or tampered with, please note this on the delivery receipt BEFORE SIGNING, and contact our Customer Service Department. within 24 hours at the latest from the time the goods are received. The specified time period is intended to allow you to file a claim with the shipping company and does not affect your legal rights as a consumer. The risk of loss or damage to the goods during shipping lies with Quimipool until the time of delivery.
If you receive a product that has been damaged during shipping, please contact us using our formContact Us Please provide the order number and a description of the problem, along with a photo of the damaged packaging, a photo of the damaged product, and a photo of the shipping label; all of this must be submitted within 24 hours of receiving the order. This will allow us to file a claim with the shipping company. As soon as we receive your report, we will process it to provide the most efficient solution for each case. Once this deadline has passed, we cannot guarantee coverage under the insurance policy.
The order will be delivered to the address specified by the customer at the time of purchase.
There will be no shipments or deliveries of orders on weekends or holidays.
Delivery time. Unless a different delivery time is specified in the product description or another is expressly agreed upon, Quimipool will deliver the goods without undue delay and within a maximum of 30 calendar days from the date the order is confirmed. If Quimipool If the seller fails to fulfill its obligation to deliver within that time frame, the consumer may give the seller notice to deliver within an additional period appropriate to the circumstances. If Quimipool If the seller fails to deliver within that additional period, the consumer will have the right to terminate the contract, in which case Quimipool will reimburse you for all amounts paid without undue delay.
Prices, Fees, and Taxes
The final prices of all products, along with their features, special offers, discounts, etc., are listed for each item in the catalog of https://www.quimipool.com/en/.
VAT is included in the prices of the products.
Product prices are subject to change at any time. In such cases, the price that applies will be the one in effect on the date the order is placed. In any case, the final cost will be communicated to the customer during the online purchase process before the customer confirms the order.
Payment Methods
We offer the following payment methods:
1. By credit or debit card.
You can make your payment immediately through our bank's secure SSL payment gateway. If a refund or order cancellation is necessary, the amount will be refunded to the same payment card. Personal and banking information will be processed in accordance with the GDPR and current Spanish data protection regulations, with complete confidentiality. General Data Protection Regulation (EU) 2016/679 (GDPR) and the LOPDGDD 3/2018.
Quimipool We accept payments via VISA, Verified by VISA, MasterCard, and MasterCard SecureCode. When placing an order, the customer will provide their card information, which will be stored directly in the Sermepa payment gateway during the checkout process. Quimipool It does not store any credit card information.
2. By bank transfer.
By cash deposit or bank transfer payable to Quimipool, to the account number indicated in the order confirmation or offer confirmation email provided to you; you must include the order or offer number when making the transfer.
The order will not be considered complete until we confirm receipt of the corresponding payment; therefore, delivery times begin on that date.
Payments made by bank transfer may take 1 to 3 days to process.
Orders that are not paid for within 4 business days of order confirmation will be automatically canceled.
3. Via PayPal.
PayPal is one of the largest money transfer services in the world. You can use it to send and receive money from virtually anywhere using only your email address, provided you have a PayPal account. Payments made through PayPal are processed immediately.
4. Via Bizum.
Bizum is a payment service provider forEspaThis service is the result of a collaboration among the vast majority of the country's banks to create a system for instant payments between individuals and for purchases at stores. The service allows users to make payments using the mobile app, knowing only the recipient's phone number. Payments made through Bizum are immediate.
5. Via Sequra.
Shop with Sequra, and you can pay in as many installments as you choose.
Defer your purchases:
- You can finance your purchase in up to 12 installments.
- The process is simple and immediate, and the terms are straightforward and clear.
Fixed fees:
- Don't worry. Once you choose the number of installments, the amount will never change.
No paperwork:
- Fill out a form with the minimum amount of information required to process your purchase.
- You'll know right away if the financing has been approved—no paperwork required.
- The payments will be charged monthly to the card you provided. For your peace of mind, we will notify you before each charge.
- The first installment will be charged to your card immediately, and the remaining installments will be due in the following months.
For more information:
- Website: Sequra.
- Phone: 93 176 00 08.
Order Cancellation
Once an order has been shipped, it cannot be canceled. The only accepted method for requesting an order cancellation is by phone, to prevent communication via any non-instant means (email or contact form) from delaying the process and preventing the order from being canceled in time.
Order cancellations that involve a refund to the customer and are processed via bank transfer will take up to 10 days due to administrative procedures.
The foregoing is without prejudice to the consumer’s right of withdrawal, which may be exercised in accordance with the terms set forth in the Returns and Withdrawal Policy.
Returns and Cancellation Policy
In accordance with current legislation, products may be returned, for any reason, within a within 30 calendar days of the customer's receipt of the merchandise, except for electric and hydraulic pool cleaners and robot control units, for which the return period is 15 calendar days from the date of receipt. To do so, the conditions set forth on this terms and conditions page must be met.
You can request it by filling out the withdrawal form after logging in with your username and password.
Return Policy
Returns of the following products will not be accepted, as established by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws:
- The provision of services, once the service has been fully performed, provided that performance has begun, with the prior express consent of the consumer and user and with the consumer and user acknowledging that they are aware that, once the contract has been fully performed by the business, they will have lost their right of withdrawal.
- The supply of goods or the provision of services whose price depends on fluctuations in the financial market that Quimipool that are beyond my control and that may occur during the withdrawal period.
- The supply of goods manufactured according to the specifications of the consumer and user or that are clearly personalized, such as fences, covers, mosaic tile designs, and any other product of that nature. Mosaic tiles are made-to-order products with uniform coloring, and are therefore considered personalized products.
- The supply of goods that are likely to deteriorate or expire quickly, such as calibration standards.
- The supply of sealed goods that cannot be returned for health or hygiene reasons and that have been unsealed after delivery.
- The supply of goods that, after delivery and given their nature, have become inseparably mixed with other goods.
- The supply of digital content that is not provided on a tangible medium, where performance has begun with the prior express consent of the consumer and user, who is aware that, as a result, they lose their right of withdrawal.
All merchandise must be returned in its original packaging with all included accessories, in perfect condition and properly protected. The right of withdrawal shall not be invalidated merely by opening the packaging; however, the consumer shall be liable for any decrease in the value of the goods if they have been damaged or used beyond what is necessary to verify their functionality. Quimipool It could deduct that depreciation from the amount to be refunded, and would refuse the refund only if the product is in a condition that prevents its sale (except for manufacturing defects).
If the product is in good condition but the packaging (box, plastic, or wrapping) in which it is contained is not in good condition, a price reduction will be applied.
Once you have filled out and submitted the return form, you will receive instructions via email on how to send the items to our facility. You must send the items within 14 days of notifying us of your intention to exercise your right of withdrawal.
You are responsible for any shipping costs incurred as a result of the return. You are free to choose and find the shipping carrier that best suits your needs or offers the most competitive rates. However, you can estimate the cost of the return:
- Post Office.
- Correos Express.
- Dachser.
- GLS.
- Redur.
Once the merchandise has been received and verified as compliant with the Returns and Cancellation Policy, a refund for the returned items will be processed, if applicable, using the same payment method used for the purchase, within a maximum of 14 days. We will reimburse the original shipping costs (with the exception of premium delivery and return shipping costs).
If the return is not approved, the item will be available for you to pick up within 30 calendar days.
Procedure for Making a Return
To request a return for a product, please follow these steps:
1. Log in to your "My Account" customer portal using your username and password.
2. Go to "Order History" and select the order that contains the item you wish to return.
3. Select the product for which you are requesting a return.
4. Finally, enter a brief comment explaining why you want to return the item and click the "Create RMA Return Authorization" button.
Or, if you prefer, to exercise your right of withdrawal, you must notify us of your decision through an unequivocal statement (for example, a letter sent by mail or an email to info@quimipool.com). You can use the sample withdrawal form available [here], although its use is not mandatory.
The Returns Department will receive your request and will email you instructions on how to proceed. Please remember that you must comply with the conditions listed above.
Warranty
Products purchased through https://www.quimipool.com/en/ Products purchased before January 1, 2022, are covered by a 2-year warranty period starting from the date of delivery, which covers any manufacturing defects in the product as well as any malfunctions that occur during that period. Products purchased on or after January 1, 2022, are covered by a 3-year warranty in accordance with Royal Decree-Law 7/2021 of April 27.
The buyer is covered by a 3-year warranty, which takes effect the day after delivery or receipt, based on the date of purchase listed on the sales invoice. Upon request, we may consider extending the warranty or offering a customized project warranty after evaluating the applicable conditions.
Quimipool The manufacturer is not liable for damage caused by unprofessional installation, products modified or tampered with by the customer or any other person not authorized by the manufacturer; nor is it liable for improper use, tampering, and/or short circuits, or obvious signs of misuse. The product to be repaired or replaced must always match the one sent by Quimipool attaching the delivery receipt and/or invoice. In the event of a product repair, the customer may handle the repair directly by processing the request and arranging shipping. To do so, the customer must contact Quimipool and request the necessary instructions. It is important that returns to technical support be properly packaged and protected, without any stickers or labels on the original packaging and protective materials. If the product arrives at the facilities of Quimipool If damage is attributable to inadequate packaging or protection, the repair may not be covered by the warranty. If the original packaging is not available, the customer must use a sturdy box large enough to accommodate the equipment with some room to spare; It is recommended that the customer place a sufficient amount of protective material (bubble wrap, paper bags, foam, etc.) underneath, on top of, and around the product to prevent any movement of the product inside the packaging.
Consumable products, defects caused by improper use or handling, connection to a power source other than the one specified, incorrect installation, or defects resulting from any external cause are excluded from the warranty.
For durable goods, consumers shall be entitled to adequate technical service and the availability of replacement parts for a minimum of 10 years from the date the product is discontinued, and the price of replacement parts used in repairs may not be increased.
Probes Warranty
- They are consumables; in other words, they are used up with use.
- Its lifespan depends on how it is used and the working conditions.
- Factors to consider:
- Installation slope.
- Sediment impact on water flow. (Install after the filter, or use a pre-filter to remove impurities if it is installed before the filter.)
- Addition of nearby chemicals, or return of water containing the product when filtration is stopped.
- Alkalinity, hardness, and pH of the water in contact with the probe.
- Run the system dry for one or two weeks, without contact with water. This usually happens during periods when the pool is in hibernation or if the return line is drained very frequently. To reactivate it, immerse the probe in the calibration solution for 2 hours.
Probes BSV
BSV Electronic S.L., as a distributor, offers a full 1-year warranty from the date of sale. We cover under our commercial warranty any broken or contaminated probes that are less than one year old.
To find out what steps to take if you experience problems or malfunctions with a product, please contact the Customer Service department at Quimipool at the phone number 91 128 55 90.
To avoid problems with the installation or operation of the product you purchased, please ensure that you have followed the installation and operating instructions contained in the user manuals. If, despite this, the product you purchased does not function properly, you should immediately contact the manufacturer’s Customer Service and Technical Support departments, or, if applicable, the manufacturer’s representative or distributor. Without prejudice to the manufacturer’s commercial warranties, Quimipool As the seller, they are liable for any lack of conformity for a period of 3 years.
Technical support teams will usually require you to provide the following information:
- Purchase invoice.
- Brand and model identification.
- Serial number.
The warranty does not cover damage caused by external factors such as power surges or drops, atmospheric phenomena, fire, water, abnormal use of the product, accidental drops, or misuse by individuals or companies not authorized by Quimipool. Similarly, it does not cover wear and tear resulting from hours of use, misuse of the product, or negligence before or during use, nor does it cover malfunctions caused by improper installation, handling, or storage. Quimipool reserves the right to have each returned product examined by independent specialists; the warranty shall be void if the competent authorities determine that the breakage or malfunction was caused by the customer, or if the product was partially damaged in an attempt to fraudulently use the warranty to return or obtain a refund for the product. If the expert assessment confirms that the malfunction or damage is due to misuse, tampering, or a cause attributable to the customer, the costs of the assessment will be borne by the customer. Otherwise, they will be covered by Quimipool.
If the warranty claim is denied, the item will be made available for pickup within 30 calendar days. After that period, if you have not picked up the item, storage fees will apply: €5 per day (VAT included), up to a maximum amount equal to the value of the product.
In cases where the product does not conform to specifications (manufacturing defect), the repair or replacement will be free of charge to the consumer, including return shipping costs, which will be covered by Quimipool. The customer's responsibility for shipping costs, as provided for in other sections, applies only to returns due to withdrawal, not to those resulting from nonconformity.
Changes
Quimipool We do not exchange items. If you wish, you can request a return of the unwanted product in accordance with the Return and Cancellation Policy and place a new order for the desired item.
Customer Service and Complaints
To file a complaint or claim with Quimipool The customer should contact the Customer Service department either by calling 91 128 55 90 or by emailing info@quimipool.com or by sending a message through the form Contact Us
The relationship between Quimipool and the user shall be subject to current Spanish law, and any dispute shall be submitted to the courts and tribunals of the consumer's place of residence.
Alternative Dispute Resolution. If a dispute arises, the customer may first contact our Customer Service department. In addition, the customer has access to out-of-court mechanisms for resolving consumer disputes:
- The official complaint forms available to consumers, which you can request through our customer service channels.
- The Consumer Arbitration Boards and consumer protection agencies in your Autonomous Community.
- The European Consumer Center in España (CEC-Espa(a) for cross-border claims within the European Union.
Applicable Law
The parties agree, at their discretion, to submit any disputes to the courts and tribunals of the consumer’s place of residence, waiving any other jurisdiction. Any dispute shall be resolved in accordance with Spanish law and before the competent Spanish courts, with jurisdiction resting with the court of the consumer’s place of residence.